REAL Assurance Scheme

The REAL Assurance Scheme is a consumer protection code which was set up by the Renewable Energy Association to regulate the practices of companies offering renewable energy services.

The aim of the scheme is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes.

The REAL Assurance Scheme logo is a sign that the company has agreed to abide by the high standards set out in the Consumer Code. PV FIT are proud members of the scheme and our membership number is 00035096.

The Consumer Code links closely to the Microgeneration Certification Scheme installer and product certification scheme. Both of these are run by the Licensee, Gemserv, on behalf of Government. Any member of the REAL Assurance Scheme, including all those working on their behalf, are expected also to comply with these schemes, or if they sub-contract the work, to ensure that those that carry out the work on their behalf comply with these schemes.

REAL regularly monitor the performance of all members in various ways to promote and encourage these high standards. On a regular basis they carry out the following activities:

All results are reported to the panel, and to the Office of Fair Trading in an annual report.